IT Support Services

Business IT Support

All businesses have their own shape, size and style, but when you need IT support for your business, there are some standards to be adhered to.  To allow for the flexibility required to make IT work in your business, we have made available the following IT Support packages:

IT Support Savings Calculator

Use our IT Support savings calculator to get an idea of just how much of a financial saving there can be by moving to Managed IT Support.

 

IT Support Services - Net Essence Ltd.
Desktop Downtime
(a) Number of hours of user machine downtime
 

(b) Number of employees accessing machine
 

(c) Number of business hours lost to machine downtime (a * b)
 

(d) Number of business hours lost catching up (c / 2)
 

(e) Total number of hours lost (c + d)
 


(f) Average hourly wage
£

(g) Cost of employee downtime (e * f)
£


(h) Estimated value of goods not sold or work not performed
£

(i) Total lost productivity cost of machine downtime (g + h)
£

(j) Cost of IT remediation services
£

(k) Total cost to business for machine downtime (i + j)
£


(l) Cost for one month of managed services 1 machine
£

(m) Cost for one month to manage 10 user machines
£

(n) Cost for one year to manage 10 user machines
£


Reset the values to start again
 


To discuss the real benefits to your business of Managed IT Support, ACT NOW and contact us today.

Call 020 3137 3719

Last Updated on Tuesday, 22 May 2012 13:52
 

Pay As You Go IT Support

Problems come and problems go and you may find that your small business IT problems only arise every couple of months and therefore don't feel that a 12- or 36-month IT support agreement is worth investing in at this stage.

Read more: Pay As You Go IT Support

Last Updated on Wednesday, 17 November 2010 10:33
 

Outsourced IT Support

Fully Outsourced IT Support

A fully integrated, outsourced IT solution for clients who are heavily reliant on their IT infrastructure and demand the maximum quality service at a moments notice. Aside from the 9am-6pm emergency support availability and monthly proactive security management, Fully Managed clients effectively have their own systems administrator who operates remotely (though on-site visits are arranged for issues that can only be resolved in front of the machines).*

A key principle of the Fully Managed IT Support service is uncovering and resolving potential IT problems before you report it to us! This means that we generate an engaged and collaborative relationship between our engineers and your company - by knowing and understanding your business and keeping an eye on present and future demands on the IT infrastructure, we can pre-empt bottlenecks, single-points of failure and weak points at risk of breakdown or under-performance.

Fully Outsourced IT Support

Some key factors of our full IT support service level agreement include:

  1. An initial on-site visit to assess the network infrastructure and suggest improvements based on current or projected requirements
  2. A full IT infrastructure audit - including hardware and software on servers and workstations
  3. Extended support hours - 8am to 7pm - to suit your own business practices
  4. 80% of problems usually resolved remotely and within 1 hour of pick-up
  5. A rapid response: the initial assessment and handling of the problem is usually made within 1 hour of the call being logged
  6. Remote monitoring of critical servers and services to pre-empt emergency support requests
  7. Regular check-ups and reports on all contracted servers and desktops for security updates and patch installation (for Operating System patches as standard and 3rd party software can be included where agreeable)
  8. Telephone & email advice and support - including sourcing where possible - when you're considering additional hardware / software purchases
  9. Twice yearly network infrastructure review to account for company growth and shifting industry norms and regulations
  10. Regular hardware and software audits to ensure compliance with licensing & other legal requirements

* Additional site visit charges may apply, depending on the level of Service Level Agreement in place.

Contact us now about your Business IT-Support Service requirements

 

Thanks for your help getting rid of that particularly difficult virus on Wed and your follow up the next day. I was worried my data was lost and hard drive damaged after the popup warnings and disappearance of all file information after the virus took control and was most relieved after your work that this was not in fact the case but just part of the virus attempt to sell me its "repair" product! It's a bit worrying that this virus managed to get round my protection software but I feel more confident now after your installation of additonal malware proctection and advice on what is not a genuine Windows warning popup. I promise to update my application and program software more often to better avoid any virus loophole entry points!

 

Thanks again for your quick and comprehensive service!

Alex

 

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Latest News

This week, Net Essence brought three new servers online. In addition to the Virtual Private Servers (VPS) that we manage on behalf of your clients and the dedicated hosting servers, we have added another development server and dedicated backup server.

As we invest in our hardware infrastructure, we are constantly able to provide our clients with better solutions for their IT requirements and Internet needs.

 
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